Refund/Return Policy

At Work and Chop Autos, customer satisfaction is our priority. We aim to ensure every buyer feels confident and comfortable with their purchase. This Refund & Return Policy explains the conditions under which refunds, returns, or exchanges may apply.

General Policy

Due to the nature of vehicle sales, all car purchases are considered final once full payment and documentation have been completed. However, Work and Chop Autos offers limited situations where returns or refunds may be considered.

Eligibility for Return or Refund

A return or refund may be approved only under the following conditions:

i. Mechanical or Serious Defects

A customer may request a review if:

• A major mechanical issue is discovered within 48–72 hours of purchase, and
• The issue was not disclosed at the time of sale, and
• The problem affects the car’s safety or operation.

In such cases, the customer may be offered:

• A free repair,
• An exchange for another vehicle (if available), or
• A partial or full refund (depending on severity and agreement).

ii. Incorrect Vehicle Delivered (For home delivery)

A return/refund may be granted if:

• The delivered vehicle does not match the model, year, or specifications agreed upon.

iii. Documentation or Title Issues

If the company is unable to provide correct ownership documents due to an internal error, the customer may be eligible for a refund.

Non-Refundable Situations

Refunds or returns are not offered if:

• The customer changes their mind after purchase
• The defect results from misuse, accidents, or lack of maintenance
• Wear and tear issues discovered after extended use
• The vehicle was inspected and approved by the customer before purchase
• Modifications or repairs done by a third party after sale

Process for Requesting a Return or Refund

To request a return, refund, or exchange:

1. Contact our support team within the eligible period.
   Phone: 09069547850
   Email: info@workandchopautos.com
2. Provide:
   • Purchase receipt
   • Vehicle details (model, VIN/chassis number)
   • Description of the issue
   • Photos or supporting evidence, if available
3. Our team will inspect/review the vehicle and determine whether the request qualifies under this policy.
4. If approved, Work and Chop Autos will communicate the available options (repair, exchange, or refund).

Refund Method

If a refund is approved, it will be issued through:

• Bank transfer
• Mobile money (if applicable)
• Original payment method

Processing time is typically 5–14 business days, depending on the payment provider.

Exchange Terms

If a vehicle exchange is offered:

• The customer may choose another car of equal or higher value.
• If the new car is of higher value, the customer must pay the price difference.
• If it’s of lower value, a partial refund may be given.

Inspection & Evaluation

All return or refund requests require:

• Vehicle inspection by our technical team
• Verification that the issue existed before purchase
• Confirmation that the customer followed the proper reporting period

Final Decision

Work and Chop Autos reserves the right to make the final decision on any return, refund, or exchange after completing evaluations.

Contact Us

Work and Chop Autos
Phone: 09069547850
Email: Info@workandchopautos.com
Address: Trans-Nkisi Housing Estate 3-3 Onitsha North, Anambra State.

Thank You.